Verzendbeleid

SECTION 1 - ORDER PROCESSING

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

SECTION 2 - SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Netherlands

Standard Shipping: [€0.00]
Estimated delivery time: 1-2 business days

Belgium & Germany

Standard Shipping: [€6.95]
Estimated delivery time: 2-4 business days

Rest of Europe (EU/EEA)

Standard Shipping: [Calculated at checkout]
Estimated delivery time: 3-7 business days

Delivery delays can occasionally occur due to carrier issues or unforeseen circumstances.

SECTION 3 - INTERNATIONAL SHIPPING & CUSTOMS (NON-EU)

We ship to most countries within Europe, including Norway, Switzerland, and the United Kingdom.

Important for customers outside the European Union (e.g., Norway, UK, Switzerland): Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TIVIK® is not responsible for these charges if they are applied and they are your responsibility as the customer.

Norway: Please note that for orders above the VAT-threshold, Norwegian Customs may charge VAT and duties upon arrival.

SECTION 4 - HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@tivik.nl with your name and order number, and we will investigate it for you.

SECTION 5 - P.O. BOXES

Please note that we do not ship to P.O. boxes. Please provide a physical address to ensure smooth delivery.

SECTION 6 - DAMAGES AND ISSUES

TIVIK is liable for the product until it is delivered to you. If your order arrives damaged, please email us as soon as possible at info@tivik.nl with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution (replacement or refund).